Refund policy

Returns

If you're not happy with your purchase, you can return it within 30 days of delivery for a full refund or an exchange.

Holiday extension: orders placed between November 1 and December 24 can be returned through January 15 of the following year — so gifts bought early are still covered.

To be eligible, items must be in original condition with all included accessories and packaging. To start a return, email support@cipton.com with your order number and we'll send you instructions. Please contact us before shipping anything back.

Return shipping is paid by the customer. If the item is defective, or if we made a mistake — wrong item, damaged in transit — we cover return shipping in full.

Refunds are issued to your original payment method within 5–7 business days of us receiving the return.

There is no restocking fee.

Defective products

If your product doesn't work as expected, email support@cipton.com with your order number and a short description. A photo or video helps.

Start here if it's a light-up product: many of our LED products use specific battery types, and the wrong battery is the most common reason a product seems dead on arrival. Tell us which product you have and we'll confirm the correct battery. If the product is genuinely defective, we'll ship a free replacement.

Defect coverage lasts 30 days from delivery. After 30 days, reach out anyway — we'll do what we can.

What defect coverage does not include:

• Batteries themselves. Batteries are consumable, and normal battery drain is not a defect.
• Damage caused by using the wrong battery type, installing batteries incorrectly, or leaving dead batteries in the product.
• Normal wear from use — scuffing, fading, loss of grip or inflation over time.
• Damage from misuse, abuse, alteration, or use other than the product's intended purpose.
• Water damage to electronic or light-up products, unless the product is specifically described as water-resistant.
• Commercial, institutional, or rental use.

Non-returnable

Gift cards, and any item marked final sale.

Damaged or lost in transit

If your order arrives damaged or never arrives, contact us within 14 days of the expected delivery date and we'll make it right — replacement or refund, your choice.

Before you file a dispute

If something's wrong with your order, please email support@cipton.com first. We read every message and we'd rather fix it directly — most issues are resolved the same day, and a battery question takes about a minute. Filing a bank dispute before contacting us slows your resolution down, not up.